Commissions Policy

Last updated: 16 October 2025

I accept commission requests for both artworks and lampshades.

You can order:

• A recreation of a previously sold piece, either in similar or different shades and/or dimensions;
• An existing design in different shades and/or dimensions;
• A custom work inspired by your sketches, ideas, or preferences.

How to order a commission

1. Fill in the “Commissions” form with all the details you would like to include – size, theme, colours/palette, the feeling you want the work to hold and anything else you find important.
2. Before production begins, we’ll confirm everything together: size, colour palette, and general concept. At this stage, a deposit of 100 € is required. (You will receive an invoice.)
3. The estimated processing time – from your request to dispatch – may take between 14 and 30 days, depending on the complexity, our communication pace, and the number of ongoing orders. 
4. Once your piece is finished, I’ll send you an email with a photograph of your artwork and its final price.
5. If you are happy with the result, you’ll receive an invoice for the remaining amount (the 100 € deposit will be deducted).
6. After the full payment is received, your exclusive piece is carefully packaged and sent to you. (See “Shipping & Returns” for details.)

Please note that commissioned works are non-refundable and cannot be returned, as they are made especially for you.

An exception applies only if the item was damaged during delivery. In such cases, you may be eligible for a partial or full refund, or for the creation of a replacement piece – depending on the extent of the damage and our mutual agreement.

Changes to Commissions Policy

We may update this Commissions Policy from time to time. 

Any changes will appear on this page, and by continuing to browse or make purchases, you agree to the updated version.

Questions

If you have any questions about this Commissions Policy, please contact us at commission@arosecreations.com