Privacy policy
Last updated: 16 October 2025
Introduction
At Arose OÜ (“we”, “us”, “our”), we care about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
We follow the General Data Protection Regulation (GDPR) and Estonian data protection laws to keep your data safe and secure.
Data We Collect
We may collect the following details when you browse or shop with us:
- Contact information: your name, email address, phone number, and shipping/billing address
- Order details: what you purchase from us
- Payment information: processed safely through our payment provider (we do not store your card details)
- Messages: anything you send to us by email or through contact forms
- Website usage: things like your IP address, browser type, and pages visited (for analytics and security)
How We Use Your Information
We use your personal data only to:
- Process and deliver your orders
- Communicate with you about your purchase or questions
- Provide customer support
- Improve our website and your shopping experience
- Meet legal and accounting requirements
We never sell or rent your data to anyone.
Sharing Your Information
We only share your data with trusted service providers when it’s necessary, such as:
- Delivery partners – to send your order
- Payment processors – to handle secure payments
- Website hosting or analytics providers – to keep our website running smoothly
Each of these partners follows strict data protection standards and uses your information only for their specific role.
Data Retention
We keep your personal data only as long as needed for the reasons above or as required by law (for example, for tax purposes).
Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate details
- Request deletion of your information
- Restrict or object to certain data use
- Withdraw your consent at any time (if applicable)
- File a complaint with the Estonian Data Protection Inspectorate (AKI)
To use any of these rights, please email us at info@arosecreations.com.
Security
We use secure technologies and follow good practices to keep your personal information safe from unauthorized access, misuse, or loss.
Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use the site. You can disable cookies in your browser settings anytime.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. The lates version will always be available on this page. By continuing to browse or make purchases, you agree to the updated version.
Questions
If you have any questions about this Privacy Policy or how we handle your information, please get in touch at info@arosecreations.com.