Shipping & Returns

Last updated: 16 October 2025

General Information

All artworks and lampshades are carefully handmade, packaged, and shipped from Estonia.

We deliver both within Estonia and internationally.

Shipping costs are already included in the product price — no additional delivery fees will be charged at checkout.

Processing time

Each order is processed within 3–5 business days after payment confirmation.

For commissions, production times may vary – please refer to the “Commissions” section for details.

Please note that we do not ship on weekends or public holidays.

Delivery time

Estimated delivery times:

Estonia: 2–7 business days
Europe: 7–14 business days
Rest of the world: 10–30 business days

Delivery times are estimates and may vary due to customs or postal delays.

Items are shipped to the address provided in your order.

Once your order has been dispatched, you will receive a confirmation with tracking details (where available).

Customs and Import Taxes

Buyers are responsible for any customs duties, import taxes, or additional fees that may apply once the shipment reaches their country.

We cannot be held responsible for customs charges or delays.

Lost or Damaged Parcels

If your parcel arrives damaged or is significantly delayed, please contact us at info@arosecreations.com with your order details and tracking number. We’ll assist in investigating and resolving the issue with the shipping carrier.

Returns

We truly want you to be happy with your purchase.

If, for any reason, you are not satisfied, you have the right to return your order within 14 calendar days from the date of delivery, in accordance with Estonian and EU Consumer Protection Law.

Conditions for Return

The product must be unused, undamaged, and in its original packaging.All tags and labels must remain attached.
Items mast be securely packaged to avoid damage during return shipping.
Return shipping costs are the buyer’s responsibility, unless the item is faulty or incorrect.

If the returned item shows signs of use or damage, a partial refund or no refund may apply to reflect its reduced value.

How to Start a Return

To begin a return, please email info@arosecreations.com within 14 days of receiving your item, including:

Your full name
Order number and purchase receipt
The item(s) you wish to return
Reason for return

After reviewing your request, we will provide return instructions.

Once your return is confirmed, you must provide proof that the item has been dispatched within the specified time.

Items sent back without prior approval will not be accepted.

Exceptions

All commissioned works are proved by the buyer before production.

They are non-refundable and cannot be returned, unless they arrive damaged or faulty.

Refunds

Once your return is received and inspected, you’ll be notified about the approval or rejection of your refund.

If approved, your refund will be issued within 14 days using the same payment method as your original purchase.

Refunds include the item’s purchase price, but return shipping costs are not refundable unless the return is due to our error (e.g., damaged or incorrect item).

Refunds are not issued for damaged packaging unless the artwork or product itself is affected.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide photo evidence of both the item and packaging at info@arosecreations.com.

We’ll arrange either a replacement or a full refund. Refunds are not issued for damaged packaging unless the artwork itself is affected.

We are not responsible for damage caused by improper use, handling, or storage after receipt of the goods.

Changes to Shipping & Returns Policy

We may update this Shipping & Returns Policy from time to time.

Any changes will appear on this page, and by continuing to browse or make purchases, you agree to the updated version.

Questions If you have any questions about this Shipping & Returns Policy, please contact us at info@arosecreations.com.

Commissions

I accept commission requests for both artworks and lampshades.

You can order:

A recreation of a previously sold piece, either in similar or different shades and/or dimensions;
An existing design in different shades and/or dimensions;
A custom work inspired by your sketches, ideas, or preferences.

How to order a commission

Fill in the “Contact” form with all the details you would like to include – size, theme, colours/palette, the feeling you want the work to hold and anything else you find important.
Before production begins, we’ll confirm everything together: size, colour palette, and general concept. At this stage, a deposit of 100 € is required. (You will receive an invoice.)
The estimated processing time – from your request to dispatch – may take between 14 and 30 days, depending on the complexity, our communication pace, and the number of ongoing orders.
Once your piece is finished, I’ll send you an email with a photograph of your artwork and its final price.
If you are happy with the result, you’ll receive an invoice for the remaining amount (the 100 € deposit will be deducted).
After the full payment is received, your exclusive piece is carefully packaged and sent to you. (See “Shipping” and “Returns” for details.)

Please note that commissioned works are non-refundable and cannot be returned, as they are made especially for you.

An exception applies only if the item was damaged during delivery. In such cases, you may be eligible for a partial or full refund, or for the creation of a replacement piece – depending on the extent of the damage and our mutual agreement.

Changes to Commissions Policy

We may update this Commissions Policy from time to time.