Shipping & Returns Policy
Last updated: 16 October 2025
General Information
All artworks and lampshades are carefully handmade, packaged, and shipped from Estonia.
We deliver both within Estonia and internationally.
Shipping costs are already included in the product price — no additional delivery fees will be charged at checkout.
Processing time
Each order is processed within 3–5 business days after payment confirmation.
For commissions, production times may vary – please refer to the “Commissions” section for details.
Please note that we do not ship on weekends or public holidays.
Delivery time
Estimated delivery times:
- Estonia: 2–7 business days
- Europe: 7–14 business days
- Rest of the world: 10–30 business days
Delivery times are estimates and may vary due to customs or postal delays.
Items are shipped to the address provided in your order.
Once your order has been dispatched, you will receive a confirmation with tracking details (where available).
Customs and Import Taxes
Buyers are responsible for any customs duties, import taxes, or additional fees that may apply once the shipment reaches their country.
We cannot be held responsible for customs charges or delays.
Lost or Damaged Parcels
If your parcel arrives damaged or is significantly delayed, please contact us at payment@arosecreations.com with your order details and tracking number. We’ll assist in investigating and resolving the issue with the shipping carrier.
Returns
We truly want you to be happy with your purchase.
If, for any reason, you are not satisfied, you have the right to return your order within 14 calendar days from the date of delivery, in accordance with Estonian and EU Consumer Protection Law.
Conditions for Return
- The product must be unused, undamaged, and in its original packaging.All tags and labels must remain attached.
- Items mast be securely packaged to avoid damage during return shipping.
- Return shipping costs are the buyer’s responsibility, unless the item is faulty or incorrect.
If the returned item shows signs of use or damage, a partial refund or no refund may apply to reflect its reduced value.
How to Start a Return
To begin a return, please email payment@arosecreations.com within 14 days of receiving your item, including:
- Your full name
- Order number and purchase receipt
- The item(s) you wish to return
- Reason for return
After reviewing your request, we will provide return instructions.
Once your return is confirmed, you must provide proof that the item has been dispatched within the specified time.
Items sent back without prior approval will not be accepted.
Exceptions
All commissioned works are proved by the buyer before production.
They are non-refundable and cannot be returned, unless they arrive damaged or faulty.
Refunds
Once your return is received and inspected, you’ll be notified about the approval or rejection of your refund.
If approved, your refund will be issued within 14 days using the same payment method as your original purchase.
Refunds include the item’s purchase price, but return shipping costs are not refundable unless the return is due to our error (e.g., damaged or incorrect item).
Refunds are not issued for damaged packaging unless the artwork or product itself is affected.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and provide photo evidence of both the item and packaging at payment@arosecreations.com.
We’ll arrange either a replacement or a full refund. Refunds are not issued for damaged packaging unless the artwork itself is affected.
We are not responsible for damage caused by improper use, handling, or storage after receipt of the goods.
Changes to Shipping & Returns Policy
We may update this Shipping & Returns Policy from time to time.
Any changes will appear on this page, and by continuing to browse or make purchases, you agree to the updated version.
Questions
If you have any questions about this Shipping & Returns Policy, please contact us at payment@arosecreations.com